TalkFreely was founded in 2004 and provides an on-demand solution for driving and sustaining feedback, improvement and innovation. Through the provision of social networking tools and techniques, it ensures that organisations are able to build ongoing engagement with both employees and customers. This approach utilises, and benefits from, the collective experience and knowledge of all these stakeholders. TalkFreely is a hosted web-based solution that can be deployed immediately and lets people contribute through email, voicemail, SMS or the internet.