Complaints Management

Complaints from consumers can be the driving force behind innovation and growth for your business, yet only 10% of consumers with bad experiences actually do complain.

The Complaints Management module invites your customers to log a complaint in whatever way is easiest for them. You can ask the customer questions relevant to their complaint, and get the results in any format you wish.

With all your complaints logged into your personal database, you can:

• easily allocate complaints to the right department for quick results
• quickly record details of all customer complaint investigations
• attach notes and documents for a full audit history

Only our Complaints Management module lets you and the customer track the complaint, from initial submission to final resolution. With TalkFreely, complaint management has never been so straightforward.

Benefits:

• Easy, online complaints procedure for your customers