Feedback Management

Take a consolidated approach to managing all the types of feedback available to your organisation. Customer comments, employee surveys and supplier assessments all contain vital information and our approach to Feedback Management brings them together in one place to offer a priceless vision of your potential to improve.

Create polls, discussion boards, short forms or more complex surveys. Create pro-active campaigns to seek out information, get real-time reporting and set up scheduled automatic reminders.

Build profiles of contacts that are enhanced over time as you learn more about them, enabling you to better target how and why you engage them. The more detailed profile you have, the more you can select questions to match their interests and expertise – and the more beneficial your feedback.

Benefits:

• Build up comprehensive contact profiles and use them to get focused feedback
• Increase response rates with applications tailored to the likes and concerns of your target audience
• Use real-time reporting and measurable data to see where you need to improve
• Feed instant results back to all interested groups – so boosting engagement
• Easy to customise and simple to configure – yet capable of handling your most sophisticated needs