Feedback Software Platform

TalkFreely provides a feedback, innovation and improvement management platform. It enables organisations to engage with different communities (customers, employees, suppliers etc.) using a range of applications designed to target feedback in diverse forms (See AppStore)

App Builder

Surveys to social networking – The types of feedback being targeted and the methods used to gather it are constantly evolving. Our App Builder ensures you can create feedback interfaces to match your needs and the needs of your target community exactly. Click here for more details.

Campaign Management

Proactively seeking feedback from the most engaged communities sometimes requires persistence. TalkFreely provides the tools to invite feedback, then track the behaviour of the people you have targeted. Those who don’t initially respond can be re-targeted appropriately.

Contact Management

As you gather feedback, you have a fantastic opportunity to build profiles of the people you engage with. By better understanding your relationship with each individual and their preferences, you will improve the relevance and targeting of future feedback campaigns. If you already have relevant contact data, this can either be imported or synchronised using our API.

Case Management

Many forms of feedback require management on a case-by-case basis (ideas, problems, questions etc.) TalkFreely gives you the tools to create workflows that match your management needs for each type of feedback.

Reporting

Our reporting suite enables organisations to report on the feedback given and its subsequent management. You can create reports based on all forms of data including submissions, tasks, contacts, campaigns, discussions and case progress. Reports can be displayed graphically and, if required, included in the Apps you share with your contacts. If you wish, you can export data for use in spreadsheets, or integrate TalkFreely into your data warehouse through our API.

API

The TalkFreely API enables you to import legacy data; synchronise data with other sources; and export data as and when required. The API also allows you to integrate your Apps into SharePoint or other environments that benefit from single sign-on.

Notifications

You can choose the events (new submission, task reminder, new comment etc.) that trigger notifications to users. You can also choose how users are notified, including email, SMS or RSS feeds. Alternatively, you may wish to notify people via popular social-networking tools such as Twitter or Facebook – the choice is yours.